We are sorry that your order didn’t work out as planned. We know how disappointing it can be.

As a courtesy, your order will be accepted for refund or exchange if returned within 6 months (180 days) from the delivery date regardless of condition.

You may opt to message us first.

To return a product, print our return form.

You can obtain a return form through one of the following methods:

1. Download the return form.
2. Send us a message to request one.

The form contains simple, easy to follow instructions.

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Yes. We will happily assist you with your exchange, and help you discover the best shade for you. Message us to open this request at any stage of your return.

We process refunds and exchanges within 7 to 10 business days from delivery to our returns address. You will receive an email confirming your refund or exchange.

If your order is in the United States, you will not be charged for delivery of your exchange order.

International orders and quicker shipping requests will be charged current rates.

The original order shipping fees are non-refundable. If an item is exchanged, the shipping fee for original order will not be refunded. You will not be charged for the second delivery unless a fast shipping method is requested.

We take great care to ensure the accurate and timely packing of every order. However, we understand that occasional errors can occur. If you find that an item is missing from your order, please accept our sincere apologies for any inconvenience caused.

To report a missing or damaged item, please contact our dedicated Customer Support team.