Frequently Asked Questions
Shipping
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United States
Ground shipping is complimentary when you order totals the amount shown at the top of our website.
For orders totaling less than the specified free shipping amount, ground service is a flat rate, normally around $4.99 USD.
International
Rates for ground service are determined by the carrier and are applied to your order with no additional charge. Faster services are available and are listed on the cart page. -
All orders ship same day before a specific cut off time, and next day after our cut off time. Orders ship Monday thru Friday. We are closed Saturday and Sunday.
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Your shipments tracking number will be emailed to you when we generate your shipping label. The email will be sent to the same email address you use when placing your order.
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Orders may be tracked from your customer account.
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Order ship Monday through Friday expect on holidays.
We aim to ship orders same day when placed before 2pm CST but your order could require up to two business days from the date placed.
USA First Class 1 – 7 business days
USA Priority 1 – 4 business days
Canada USPS 20 – 30 days
Canada Fed-Ex 1 – 7 days
International 2 – 4 weeks
Returns
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We are sorry that your order didn’t work out as planned. We know how disappointing it can be.
As a courtesy, your order will be accepted for refund or exchange if returned within 6 months (180 days) from the delivery date regardless of condition.
You may opt to message us first.To return a product, print our return form.
You can obtain a return form through one of the following methods:
1. Download the return form.
2. Send us a message to request one.The form contains simple, easy to follow instructions.
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Skin irritation can be mysterious. It might be a reaction to a new product, or perhaps something you’ve used safely for years suddenly becomes a culprit. Head Over To Our Irritation Isolation Guide
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Yes. We will happily assist you with your exchange, and help you discover the best shade for you. Message us to open this request at any stage of your return.
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We process refunds and exchanges within 7 to 10 business days from delivery to our returns address. You will receive an email confirming your refund or exchange.
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If your order is in the United States, you will not be charged for delivery of your exchange order.
International orders and quicker shipping requests will be charged current rates. -
The original order shipping fees are non-refundable. If an item is exchanged, the shipping fee for original order will not be refunded. You will not be charged for the second delivery unless a fast shipping method is requested.
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